A proud subsidiary of Visiting Nurses of the Lower Valley 860-767-2695 info@LowerValleyCareAdvocates.org
Lower Valley Care Advocates, LLC solely provides non-medical care
LVCA is registered with CT DCP: #HCA.394

Privacy Policy


In compliance with the law and the Lower Valley Care Advocates, LLC’s (“Agency”) commitment to its clients and their families, it is the policy of our Agency to protect the privacy and confidential information of our clients and their families.

Agency will:

1.)Protect the confidentiality of Social Security numbers and nonpublic client medical information;

2.) Prohibit the unlawful disclosure of Social Security numbers and nonpublic client medical information; and

3.) Limit access to Social Security numbers and nonpublic medical information.

Agency will not intentionally disclose any individually identifiable private medical or private personal information about our clients or former clients, except as permitted or required by law, or as authorized in writing by our clients or their authorized representative. Although complete security cannot be guaranteed, we have implemented procedures to minimize the risk of access or disclosure of private individually identifiable health and personal information. (Individually identifiable health information includes, but is not limited to, names, addresses, date of birth, physical or mental health conditions, medical records including diagnostic tests, lab results and similar medical documentation, health insurance identification numbers, Social Security numbers, driver’s license numbers, state identification cards, alien registration numbers, account numbers, credit or debit cards.)

Agency makes reasonable efforts to restrict access to confidential individually identifiable medical and personal information to those employees who need to know that information to provide services to our clients. We make reasonable efforts to train our employees to protect the privacy of our clients. We maintain physical, electronic, and procedural safeguards that comply with federal and state law to guard our clients’ medical and personal information.

Agency will destroy, erase, or make unreadable, individually identifiable health and personal information prior to disposal. Agency may contract with a business that disposes of confidential personal health information. Client information is only destroyed after being retained for at least (3) years after the client ceases services provided by Agency.

All complaints regarding potential violations of this policy will be investigated and Agency will take appropriate action including disciplinary measures up to and including discharge for noncompliance with this Policy.

Please contact Kate Conway by phone at (860) 767-2695 or by email at KConway@LowerValleyCareAdvocates.org if you have any questions, need further information, or to report a possible violation.


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