A proud subsidiary of Visiting Nurses of the Lower Valley 860-767-2695 info@LowerValleyCareAdvocates.org
Lower Valley Care Advocates, LLC solely provides non-medical care

Lower Valley Care Advocates is here to help. Review the answers below to frequently asked questions. If you still have questions or decide you would like to find out more information about setting up services through LVCA, contact us at any time.

Private duty home care is a non-medical service provided to individuals who are in need of assistance with day-to-day activities. A private duty homemaker or companion visits your home or the home of your loved one and helps with activities such as meal preparation, housekeeping, and personal grooming and hygiene, grocery shopping, companionship and more.

While some have a neighbor who is “looking for extra work” and is willing to help out around the home with running errands, cooking, cleaning, and maybe even assist with transfers to and from a wheelchair or showering – there are some red flags you need know about.

Is this individual bonded and insured should something happen? Is this person experienced in providing personal assistance and transferring using safety precautions protecting both the elderly client and the homemaker/companion? Does this person have a replacement for when they are sick or on vacation – or are you left without assistance? Have you conducted a criminal background check or a check on their driving record? When hiring a person who is virtually unsupervised, in your home, and likely taking on driving responsibilities – these are important things to consider.

Using an agency like LVCA gives clients, their families, and friends the peace of mind they need. Using the services of Lower Valley Care Advocates assures that:

  • Staff are local professionals and paraprofessionals who are experienced, dedicated and caring;
  • They have been carefully screened, passed comprehensive criminal and DMV background checks, and been tested for drug use;
  • All staff are bonded and insured;
  • A supervisor visits the client at home to assess and determine client needs;
  • A detailed service plan and agreement is put in place;
  • All staff are supervised and supported by managers who make regular calls and visits to ensure client satisfaction, and make appropriate service plan adjustments.
  • 24/7 homemakers and companions with on-call staff providing support and replacement staff when needed.

Now. If you are reading this, chances are you, a family member, a friend, or a neighbor is starting to consider needing some assistance or extra support in the home. You are not alone. Your safety and wellbeing is important to us. Contact us with any questions you may have about how you or your loved one may benefit from our services including:

  • Personal Client Services: bathing, dressing, grooming, personal hygiene
  • Medication, nutrition, and hydration reminders
  • Running errands: grocery shopping, dry cleaning, post office
  • Light housekeeping: dusting, laundry, vacuuming, washing floors, dishes
  • Transportation: driving to appointments, shopping, rides home from hospital or rehab facility
  • Companionship: reading, taking walks, games, crafts, conversation

LVCA believes being pro-active is the preferred course of action. Too often we receive calls when families are dealing with a crisis. Our goal is to begin the discussion before a family needs our services or when they need minimal support so we can provide preventive services. Preventive services can be as simple as having a homemaker a couple a visits a week to strip the bed, carry the heavy laundry basket (up and down the basement steps even!), roll the trash to the curb, and vacuum and dust those hard to reach areas. They also can include as needed visits by a homemaker/companion driving to non-local appointments, or a standing appointment with staff to assist with showering, for those with strength and balance issues.

We conduct unannounced spot checks on our homemakers and companions, to ensure that all protocols are met and that the plan is being followed. This provides clients with an opportunity to raise any questions and have a chance to communicate with our Care Coordinator Supervisor.

Communication between homemakers/companions and clients is paramount in ensuring quality services and comfortability. One valuable communication tool we suggest is the use of a notebook in your loved one’s home that the staff can be asked to fill out each time they visit. This keeps family members apprised on what the client has been doing, talking about, and any concerns they may have. Our agency takes care to match each client with a homemaker/companion that best fits their needs according to their plan by strongly considering their past experience.

Yes, people sometimes discover that the assistance provided in an assisted living facility is not sufficient to enable them to remain independent. In these cases, LVCA provides a qualified homemaker or companion to make this possible. In some cases, you are allowed to hire private help in an assisted living facility – or nursing home.

The good news is that where you want to be –home—overall is the least costly option for seniors.

The services LVCA provides are generally private-pay. However, if you have a long-term-care insurance policy, some or all of our services may be covered.

LVCA bills clients hourly for services, pricing options will be discussed at the initial free consultation. We work hard to stretch your homecare dollars and will suggest various options to do this. We have a Senior Costs guide that explains various expenses across the industry that we can provide upon consultation as well, if that may apply to your situation.

Just call us at 860-767-2695, we can arrange an in-home consultation to review current or future assistance needs as well as pricing, available staff, and schedules. If you decide to secure our services we can use this time to sign a contract, prepare an individualized service plan and schedule and get started in as early as 1-2 days.

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